ZIARA : FAQ
Where do you deliver?
We currently deliver to locations all across India. While international shipping isn’t available yet, we’re working on making it happen in the near future!
How long does delivery take?
Once your order is processed, it typically reaches you within 3 to 8 business days, depending on where you’re located.
What if my order is damaged?
If your order arrives damaged, don’t worry! Just reach out to our customer support team within 48 hours and share clear photos of the issue. We’ll help you with a replacement or a refund.
What items can be returned?
You can return shoes that are unused, undamaged, and still in their original packaging with tags and invoices intact. Returns must be initiated within 48 hours of delivery.
How do I start a return?
To initiate a return, simply email us or log into your account on our website and follow the return process steps.
When will I receive my refund?
Once the returned items pass our quality checks, refunds are typically processed within 5–7 business days.
What payment options do you offer?
We make shopping easy with a variety of payment methods, including credit/debit cards, UPI, and digital wallets.
Is it safe to pay online?
Absolutely! We use secure payment gateways and advanced encryption to keep your transactions completely safe.
Where can I view your policies?
You can find all the details about our shipping, returns, and cancellation policies right on our website. They’re easy to access whenever you need them!
What items can be returned?
You can return shoes that are unused, undamaged, and still in their original packaging with tags and invoices intact. Returns must be initiated within 48 hours of delivery.
How do I start a return?
To initiate a return, simply email us or log into your account on our website and follow the return process steps.
When will I receive my refund?
Once the returned items pass our quality checks, refunds are typically processed within 5–7 business days.
We currently deliver to locations all across India. While international shipping isn’t available yet, we’re working on making it happen in the near future!